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Amazon's Alexa to Call Doctors for US Customers

Updated: Jun 24, 2024

Amazon’s virtual voice assistant Alexa will soon be able to call a doctor for its users in the US.................



Amazon and Teladoc Health — a service that lets people meet with doctors remotely — are starting a virtual care program that will let American customers get medical help without picking up their phones.


Alexa is Amazon's voice-based AI-powered digital assistant that powers an entire smart device ecosystem based on voice recognition system. Alexa can reply to simple queries and perform various tasks or commands that one gives.


The service, for health problems that aren't emergencies, will be available 24 hours a day on Amazon's Echo devices. After telling Alexa that they need to talk to a doctor, people will be put through to a Teladoc call center.


Then they'll get a call back from a doctor.


Customers will be able to get a call back the same day, but this may depend on the availability of doctors in the state where the patient is located. Also, the continuing COVID-19 pandemic may mean longer wait times.


The calls are audio-only for now, but the two companies say they expect to add video soon. In some cases, doctors will be able to prescribe medicines. Amazon will not be able to access, record or store the content of the calls.


The cost for a Teladoc appointment will depend on the patient's medical insurance. With no insurance, the calls will cost $75.


Amazon already dispenses prescription drugs in the US. It is also expanding the Amazon Care program it started in 2019 that also offers remote medical appointments, but with an option to send a care provider to the patient if they need it.


Some hospitals already use Alexa as a voice assistant in patients' rooms. And in the UK, Amazon works with the National Health Service to help Alexa answer medical questions with advice from the country's official website.




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